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Susan Swier
Susan Swier joined respond.io as a Senior Content Manager in 2022. She is a St. John's College graduate who holds an MA in Liberal Arts. With over a decade of experience in educational publishing, Susan has held various positions at Wiseman Education, the British Council and Pearson. Her articles focus on customer communication, helping businesses navigate the complexities of business messaging apps such as Viber Business.
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Viber for Business: The Ultimate Guide to Viber Business [Feb 2024]

Viber for Business: The Ultimate Guide to Viber Business [Feb 2024]

Wondering how to use Viber for business and what business account types are available? This article tells you all you need to know about Viber Business.

WhatsApp Marketing in 5 Steps: A Detailed Guide (+Examples)

WhatsApp Marketing in 5 Steps: A Detailed Guide (+Examples)

How to use WhatsApp for marketing: 1. Generate leads with links/QR codes, 2. Segment your audience, 3. Send broadcasts, 4. Run drip campaigns, 5. Boost referrals!

How to Increase Student Enrollment with Powerful Online Conversations

How to Increase Student Enrollment with Powerful Online Conversations

Want to know how to increase student enrollment? Provide fast, accurate responses, a consistent experience and trusted advice. We'll show you how.

Offer a Frictionless Customer Experience and Increase Sales Up To 50%

Offer a Frictionless Customer Experience and Increase Sales Up To 50%

Are you driving potential customers away because they can’t reach your business? Create a frictionless customer experience so you never miss out on a sale.

Wati vs Respond.io: 6 Features Growing Businesses Need

Wati vs Respond.io: 6 Features Growing Businesses Need

Considering Wati vs respond.io to manage marketing and sales over chat? Here's what growing businesses need to know before making a decision.

How to Follow Up with Customers on WhatsApp and Close More Deals

How to Follow Up with Customers on WhatsApp and Close More Deals

Are your WhatsApp leads going cold? We’ll show you how to follow up with customers on WhatsApp so your business stays top of mind.

4 TikTok Myths Busted (Plus TikTok Secrets to Boost Business)

4 TikTok Myths Busted (Plus TikTok Secrets to Boost Business)

Have these TikTok myths put you off TikTok marketing? We break down four TikTok myths and share TikTok secrets you can't miss!

Viber Bot Pricing: A Guide to Viber Business Pricing [Feb 2024]

Viber Bot Pricing: A Guide to Viber Business Pricing [Feb 2024]

How will the new Viber bot pricing model affect your business? Read on to learn all you need to know about Viber business pricing.

How to Improve WhatsApp Customer Experience and Engagement

How to Improve WhatsApp Customer Experience and Engagement

Want to stand out from competitors? Your WhatsApp customer experience may make all the difference! Learn how to improve customer engagement on WhatsApp.

Google My Business WhatsApp Contact Link: A How-To Guide [Dec 2023]

Google My Business WhatsApp Contact Link: A How-To Guide [Dec 2023]

How can you get more engagement on your business profile? Google My Business WhatsApp contact links make it easier for prospects to get in touch!

Sleekflow vs Respond.io: 6 Key Features Compared - Which is Better?

Sleekflow vs Respond.io: 6 Key Features Compared - Which is Better?

Considering Sleekflow vs respond.io for a conversation management platform? We'll show you how they compare on key features to help you choose.

WhatsApp Business API Singapore: Pricing, Case Studies & FAQs

WhatsApp Business API Singapore: Pricing, Case Studies & FAQs

Learn about WhatsApp API in Singapore, including pricing, how to apply, and how local businesses are leveraging it to drive customer engagement and sales.

Is WhatsApp Secure? 4 Easy Ways to Protect Customer Data

Is WhatsApp Secure? 4 Easy Ways to Protect Customer Data

Is WhatsApp secure? While the app itself is secure, we recommend following these best practices to keep customer data safe.

How to Generate Leads on Facebook: Explained with Examples

How to Generate Leads on Facebook: Explained with Examples

Want to know how to generate leads on Facebook? Use these Facebook marketing tactics to get leads into your inbox faster and start quality chats.

Social Media Lead Generation: Tactics and Examples

Social Media Lead Generation: Tactics and Examples

Looking to do social media lead generation on a lower budget? Try these organic tactics to engage prospects in conversations.

Messenger Marketing: A Guide to Facebook Messenger Marketing [July 2023]

Messenger Marketing: A Guide to Facebook Messenger Marketing [July 2023]

Looking to get more leads from Messenger marketing? We'll show you how to use Facebook Messenger marketing to gain contacts and qualify leads.

How to Capture Retail Leads & Drive Sales via Retail Marketing

How to Capture Retail Leads & Drive Sales via Retail Marketing

Looking to boost your retail leads and convert them faster? Engage prospects in a chat to keep interest high and get them into stores.

Click to Message Ads: 4 Best Practices to Maximize Leads

Click to Message Ads: 4 Best Practices to Maximize Leads

Boost your click to message ads performance with these trusted tactics. Learn how to make the right optimizations to get high-quality leads to chat.

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