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Petrina Jo
Petrina Jo is a Content Team Lead at respond.io. She has an MA in Creative Entrepreneurship and a BA in Journalism. Before joining respond.io in 2021, Petrina sharpened her pen as a senior writer at a luxury publication and special projects editor for a luxury watch magazine, giving her insights into the evolving dynamics of high-value customer communication.
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WhatsApp Greeting Message: 6 Ways to Use It [July 2023]

WhatsApp Greeting Message: 6 Ways to Use It [July 2023]

First impressions are everything, so foolproof yours with a WhatsApp greeting message. Check out our WhatsApp Business greeting message example for ideas.

May 2023 Updates: WhatsApp Business Migration, New Reports with Broadcast Analytics and More

May 2023 Updates: WhatsApp Business Migration, New Reports with Broadcast Analytics and More

Respond.io rolled out a series of powerful updates in May 2023, including WhatsApp phone number migration to respond.io and a brand-new Reports Module with the long-awaited broadcast analytics. Get the scoop here!

What Is Conversational Marketing? 3 Strategies & Examples

What Is Conversational Marketing? 3 Strategies & Examples

Conversational marketing is an innovative sales and marketing approach that uses personalised, real-time interactions to boost customer engagement and drive sales.

January 2023 Updates: Google Business Messages, Webhook Events and New Workflow Templates

January 2023 Updates: Google Business Messages, Webhook Events and New Workflow Templates

Prominent releases this month include Google Business Messages as a new channel on respond.io, webhook events and new Workflow templates

April 2023 Updates: Respond.io is a WhatsApp BSP, Phone Number Format Standardization and more

April 2023 Updates: Respond.io is a WhatsApp BSP, Phone Number Format Standardization and more

Respond.io is now a WhatsApp BSP! Find out more in this newsletter, which also covers the platform's new email and phone number format standardization

Respond.io's New Mobile App, Email Experience, Workflow Templates and More

Respond.io's New Mobile App, Email Experience, Workflow Templates and More

The June 2023 newsletter is packed with updates. Check out the new respond.io — Inbox mobile app, revamped email experience, new Workflow Templates and more

WhatsApp Advertising Messages Sample: 8 Examples to Use [July 2023]

WhatsApp Advertising Messages Sample: 8 Examples to Use [July 2023]

Need a one-stop reference for WhatsApp advertising messages? This is it. Here are 8 use cases with a ready-made WhatsApp advertising messages sample each.

How to Merge Contacts: A Complete Guide to Contact Merge [July 2023]

How to Merge Contacts: A Complete Guide to Contact Merge [July 2023]

Struggling to handle duplicate Contacts? Here's a handy guide on how to merge Contacts and their conversations across Channels using Contact Merge.

November 2022 Updates: Redesigned Contact Drawer and 15 New Platform Languages

November 2022 Updates: Redesigned Contact Drawer and 15 New Platform Languages

Respond.io is becoming more accessible than ever. This update covers a more intuitive Contact Drawer and 15 new platform languages.

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