本文檔向使用者介紹有助於respond.io 實現下述目的的技術。 此類技術允許擁有者在使用者與 respond.io 互動時存取和儲存資訊（例如透過使用 Cookie）或使用使用者裝置上的資源（例如透過執行腳本）。
為簡單起見，所有此類技術在本文檔中都被定義為「追蹤器」—除非有理由進行區分。
例如，雖然 Cookie 可以在網頁和行動瀏覽器上使用，但在行動應用程式的上下文中談論 Cookie 是不準確的，因為它們是基於瀏覽器的追蹤器。 因此，在本文檔中，術語「Cookie」僅在專門表示特定類型的追蹤器時使用。
根據適用法律，使用追蹤器的某些目的可能還需要使用者的同意。 無論何時給予同意，都可以按照本文件中提供的說明隨時自由撤回。
Respond.io 使用由所有者直接管理的追蹤器（所謂的「第一方」追蹤器）和啟用第三方提供的服務的追蹤器（所謂的「第三方」追蹤器）。 除非本文檔另有規定，否則第三方提供者可以存取由他們管理的追蹤器。
Cookie 和其他類似追蹤器的有效性和到期期限可能會有所不同，具體取決於所有者或相關提供者設定的生命週期。 其中一些在使用者瀏覽會話終止時就會過期。
除了以下每個類別的描述中指定的內容之外，使用者還可以在各自連結的隱私權政策中找到有關生命週期規範的更準確和更新的資訊以及任何其他相關資訊（例如其他追蹤器的存在）第三方提供者或聯絡所有者。
RESPOND.IO 營運和服務交付所需的活動
Respond.io 使用所謂的「技術」Cookie 和其他類似的追蹤器來執行服務運作或交付所需的活動。
第三方追蹤器
垃圾郵件防護
This type of service analyzes the traffic of respond.io, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
流量優化與分配
This type of service allows respond.io to distribute their content using servers located across different countries and to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between respond.io and the User's browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.
涉及使用追蹤器的其他活動
Respond.io 使用追蹤器來實現基本互動和功能，允許用戶存取服務的選定功能並促進用戶與所有者的溝通。
連接數據
This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.
This results in Data flowing through these services, potentially causing the retention of this Data.
聯繫用戶
與即時聊天平台互動
This type of service allows Users to interact with third-party live chat platforms directly from the pages of respond.io, in order to contact and be contacted by respond.io‘s support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
Respond.io is a business messaging platform that connects customers from any channel to every team.
標籤管理
This type of service helps the Owner to manage the tags or scripts needed on respond.io in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
測量
Respond.io 使用追蹤器來測量流量並分析使用者行為，以改善服務。
分析
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of respond.io, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Tracker and Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out.
Attribution is an analytics service provided by Attribution, LLC.
Personal Data processed: Tracker and Usage Data.
Place of processing: United States – Privacy Policy.
Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook Ireland Ltd that connects data from the Facebook advertising network with actions performed on respond.io. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.
Personal Data processed: Tracker and Usage Data.
Place of processing: Ireland – Privacy Policy.
MixPanel is an analytics service provided by Mixpanel Inc.
Personal Data processed: Tracker and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
內容效能和功能測試（A/B 測試）
The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of respond.io.
Google Optimize is an A/B testing service provided by Google Ireland Limited ("Google").
Google may use Personal Data to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Tracker and Usage Data.
Place of processing: Ireland – Privacy Policy.
TARGETING & ADVERTISING
Respond.io 使用追蹤器根據用戶行為提供個人化行銷內容，並經營、服務和追蹤廣告。
廣告
This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on respond.io, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside respond.io. For more information, please check the privacy policies of the relevant services.
In addition to any opt-out feature offered by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
JSDELIVR is an advertising service provided by jsdelivr.com.
Personal Data processed: Tracker and Usage Data.
Place of processing: United States – Privacy Policy.
管理聯絡人和發送訊息
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
REMARKETING AND BEHAVIORAL TARGETING
This type of service allows respond.io and its partners to inform, optimize and serve advertising based on past use of respond.io by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
如何管理偏好並提供或撤回同意
There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:
Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.
Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.
It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.
Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.
With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.
定位追蹤器設定
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:
Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).
廣告業特定的退出
Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.
The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.
所有者和數據控制者
ROCKETBOTS LIMITED
Unit 2406B, 24/F, Low Block, Grand Millennium Plaza,
181 Queen's Road Central, Sheung Wan, Hong Kong
Owner contact email: [email protected]
Since the use of third-party Trackers through respond.io cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.
Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by respond.io.
定義和法律參考
個人資料（或資料）
任何直接、間接或與其他資訊（包括個人識別碼）相關的信息，可以識別或識別自然人。
使用數據
透過respond.io（或respond.io中使用的第三方服務）自動收集的信息，其中可能包括：使用respond.io的用戶所使用的計算機的IP地址或域名、URI地址（統一資源標識符） ) 、請求的時間、向伺服器提交請求的方法、回應中收到的文件的大小、指示伺服器應答狀態的數字代碼（成功結果、錯誤等）、國家/地區來源、使用者使用的瀏覽器和作業系統的功能、每次訪問的各種時間詳細信息（例如，在應用程序內每個頁面上花費的時間）以及有關應用程序內所遵循路徑的詳細信息，特別是訪問的頁面順序以及有關設備操作系統和/或使用者IT 環境的其他參數。
使用者
除非另有說明，使用 respond.io 的個人與資料主體一致。
資料主題
個人資料所指的自然人。
資料處理器（或資料管理員）
如本隱私權政策所述，代表控制者處理個人資料的自然人或法人、公共機構、代理機構或其他機構。
資料控制者（或所有者）
單獨或與他人共同確定個人資料處理的目的和方式的自然人或法人、公共機關、代理機構或其他團體，包括與 respond.io 的運作和使用有關的安全措施。 除非另有說明，資料控制者是 respond.io 的所有者。
RESPOND.IO（或此應用程式）
收集和處理使用者個人資料的方式。
服務
由 respond.io 提供的服務，如相關條款（如果有）和本網站/應用程式中所述。
歐盟（或歐盟）
除非另有說明，本文件中所有提及歐盟的內容均包括歐盟和歐洲經濟區的所有現有成員國。
餅乾
Cookie 是由儲存在使用者瀏覽器中的小資料集所組成的追蹤器。
追蹤器
追蹤器是指任何能夠追蹤使用者（例如透過存取或儲存使用者裝置上的資訊）的技術，例如 Cookie、唯一識別碼、網路信標、嵌入式腳本、電子標籤和指紋辨識。
法律資訊
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to respond.io, if not stated otherwise within this document.
Latest update: January 20, 2025
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