Respond.io collects some Personal Data from its Users.
Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.
This document contains a section dedicated to Brazilian Users and their privacy rights.
This document can be printed for reference by using the print command in the settings of any browser.
Owner and Data Controller
ROCKETBOTS LIMITED
Unit 2406B, 24/F, Low Block, Grand Millennium Plaza,
181 Queen's Road Central, Sheung Wan, Hong Kong
Owner contact email: [email protected]
TYPES OF DATA COLLECTED
Among the types of Personal Data that respond.io collects, by itself or through third parties, there are: Usage Data; Tracker; email address; phone number; first name; last name; various types of Data; password; Data communicated while using the service.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using respond.io.
Unless specified otherwise, all Data requested by respond.io is mandatory and failure to provide this Data may make it impossible for respond.io to provide its services. In cases where respond.io specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by respond.io or by the owners of third-party services used by respond.io serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through respond.io and confirm that they have the third party's consent to provide the Data to the Owner.
MODE AND PLACE OF PROCESSING THE DATA
METODI DI TRATTAMENTO
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of respond.io (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
BASE GIURIDICA DEL TRATTAMENTO
The Owner may process Personal Data relating to Users if one of the following applies:
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
LUOGO
I Dati sono trattati presso gli uffici operativi del Titolare e in qualsiasi altro luogo in cui siano ubicati i soggetti coinvolti nel trattamento.
A seconda della posizione dell'Utente, i trasferimenti di dati possono comportare il trasferimento dei Dati dell'Utente in un paese diverso dal proprio. Per saperne di più sul luogo di elaborazione di tali dati trasferiti, Gli utenti possono controllare la sezione contenente dettagli sul trattamento dei Dati Personali.
Se sono applicabili norme di protezione più ampie, Gli utenti hanno inoltre il diritto di conoscere la base giuridica dei trasferimenti di dati verso un paese al di fuori dell'Unione Europea o verso qualsiasi organizzazione internazionale di diritto pubblico internazionale o istituita da due o più paesi, come l'ONU, e circa le misure di sicurezza adottate dal Titolare per salvaguardare i loro Dati.
In caso di trasferimento di questo tipo, Gli utenti possono saperne di più controllando le sezioni pertinenti di questo documento o informarsi con il Titolare utilizzando le informazioni fornite nella sezione contatti.
TEMPO DI RETENZIONE
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
User data deletion requests are processed and handled securely and within specified timelines. The following outlines the scenarios under which data deletion requests are managed and the corresponding turnaround time.
Unique data deletion requests not explicitly covered by the scenarios listed above may also be submitted. Such requests are evaluated on a case-by-case basis to ensure compliance with applicable data protection regulations.
Turnaround times for data deletion may vary depending on the complexity or volume of the requests, but all efforts are made to process them as promptly as possible. Users can reach out to respond.io support team to inquire on the statuses of their data deletion requests.
FINALITÀ DEL TRATTAMENTO
I Dati relativi all'Utente sono raccolti per consentire al Titolare di fornire il proprio Servizio, adempiere ai propri obblighi legali, rispondere alle richieste di applicazione della legge, proteggere i propri diritti e interessi (o quelli dei propri Utenti o terzi), individuare qualsiasi attività dannosa o fraudolenta, così come i seguenti: Visualizzazione di contenuti da piattaforme esterne, Gestione tag, Contattare l'utente, le analisi, la gestione dei contatti e l'invio di messaggi, la gestione dei pagamenti, il monitoraggio dell'infrastruttura, l'hosting e l'infrastruttura di backend, la gestione del database degli utenti, Connecting Dati, Content performance and features testing (A/B testing), Trasferimento di dati al di fuori dell'UE, Registrazione e autenticazione fornite direttamente dalla risposta. o, Interazione con piattaforme di chat live, Registrazione e autenticazione, Remarketing e targeting comportamentale, protezione SPAM, servizi di piattaforma e hosting, Pubblicità e ottimizzazione e distribuzione del traffico.
Per informazioni specifiche sui Dati Personali utilizzati per ogni scopo, l’Utente può fare riferimento alla sezione “Informazioni dettagliate sul trattamento dei Dati Personali”.
INFORMAZIONI DETTAGLIATE SUL TRATTAMENTO DEI DATI PERSONALI
Personal Data is collected for the following purposes and using the following services:
ADVERTISING
This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on respond.io, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside respond.io. For more information, please check the privacy policies of the relevant services.
Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.
JSDELIVR is an advertising service provided by jsdelivr.com.
Personal Data processed: Tracker; Usage
Data.Place of processing: United States – Privacy Policy.
ANALYTICS
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of respond.io, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out.
Attribution is an analytics service provided by Attribution, LLC.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy.
Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook Ireland Ltd that connects data from the Facebook advertising network with actions performed on respond.io. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland – Privacy Policy.
MixPanel is an analytics service provided by Mixpanel Inc.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
CONNECTING DATA
This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.
This results in Data flowing through these services, potentially causing the retention of this Data.
Zapier is a workflow automation service provided by Zapier, Inc. that automates the movement of Data between (third-party) services.
Personal Data processed: Tracker.
Place of processing: United States – Privacy Policy.
CONTACTING THE USER
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning respond.io. Your email address might also be added to this list as a result of signing up to respond.io or after making a purchase. Personal Data processed: Tracker.
By filling in the contact form with their Data, the User authorizes respond.io to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. Personal Data processed: email address; first name; last name.
CONTENT PERFORMANCE AND FEATURES TESTING (A/B TESTING)
The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of respond.io.
Google Optimize is an A/B testing service provided by Google Ireland Limited ("Google").
Google may use Personal Data to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland – Privacy Policy.
TRASFERIMENTO DEI DATI ESTERNO DELL'UE
The Owner is allowed to transfer Personal Data collected within the EU to third countries (i.e. any country not part of the EU) only pursuant to a specific legal basis. Any such Data transfer is based on one of the legal bases described below.
Users can inquire with the Owner to learn which legal basis applies to which specific service.
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission.
This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by EU data protection legislation. For further information, Users are requested to contact the Owner through the contact details provided in the present document.
Personal Data processed: various types of Data.
DISPLAYING CONTENT FROM EXTERNAL PLATFORMS
This type of service allows you to view content hosted on external platforms directly from the pages of respond.io and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Fonts is a typeface visualization service provided by Google Ireland Limited that allows respond.io to incorporate content of this kind on its pages.
Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: Ireland – Privacy Policy.
HANDLING PAYMENTS
Unless otherwise specified, respond.io processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. Respond.io isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
Stripe is a payment service provided by Stripe Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
HOSTING AND BACKEND INFRASTRUCTURE
This type of service has the purpose of hosting Data and files that enable respond.io to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of respond.io.
Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Singapore – Privacy Policy.
INFRASTRUCTURE MONITORING
This type of service allows respond.io to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved.
Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of respond.io.
Sentry is a monitoring service provided by Functional Software, Inc. .
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
INTERACTION WITH LIVE CHAT PLATFORMS
This type of service allows Users to interact with third-party live chat platforms directly from the pages of respond.io, in order to contact and be contacted by respond.io‘s support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook Ireland Ltd
Personal Data processed: Data communicated while using the service; Tracker; Usage Data.
Place of processing: Ireland – Privacy Policy.
Respond.io is a business messaging platform that connects customers from any channel to every team.
MANAGING CONTACTS AND SENDING MESSAGES
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Customer.io is an email address management and message sending service provided by Peaberry Software Inc.
Personal Data processed: email address; Tracker; Usage Data.
Place of processing: United States – Privacy Policy.
Sendgrid is an email address management and message sending service provided by Sendgrid Inc.
Personal Data processed: email address; first name; last name.
Place of processing: United States – Privacy Policy.
PLATFORM SERVICES AND HOSTING
These services have the purpose of hosting and running key components of respond.io, therefore allowing the provision of respond.io from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Webflow is a platform provided by Webflow, Inc. that allows the Owner to build, run and host respond.io. Webflow is highly customizable and can host websites from simple blogs to complex e-commerce platforms.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy – Opt out.
REGISTRATION AND AUTHENTICATION
By registering or authenticating, Users allow respond.io to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, respond.io will be able to access some Data, stored by these third-party services, for registration or identification purposes.
Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service.
Google OAuth is a registration and authentication service provided by Google Ireland Limited and is connected to the Google network.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Ireland – Privacy Policy.
REGISTRATION AND AUTHENTICATION PROVIDED DIRECTLY BY RESPOND.IO
By registering or authenticating, Users allow respond.io to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.
The User registers by filling out the registration form and providing the Personal Data directly to respond.io.
Personal Data processed: email address; first name; last name; password.
REMARKETING AND BEHAVIORAL TARGETING
This type of service allows respond.io and its partners to inform, optimize and serve advertising based on past use of respond.io by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects the activity of respond.io with the Google Ads advertising network and the DoubleClick Cookie.
Users can opt out of Google's use of cookies for ads personalization by visiting Google's Ads Settings.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out.
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook Ireland Ltd that connects the activity of respond.io with the Facebook advertising network.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out.
SPAM PROTECTION
This type of service analyzes the traffic of respond.io, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland – Privacy Policy.
TAG MANAGEMENT
This type of service helps the Owner to manage the tags or scripts needed on respond.io in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Usage Data.
Place of processing: Ireland – Privacy Policy.
Segment is a tag management service provided by Segment.io, Inc.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy.
TRAFFIC OPTIMIZATION AND DISTRIBUTION
This type of service allows respond.io to distribute their content using servers located across different countries and to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between respond.io and the User's browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through respond.io, i.e., communication between respond.io and the User's browser, while also allowing analytical data from respond.io to be collected.
Personal Data processed: Tracker.
Place of processing: United States – Privacy Policy.
USER DATABASE MANAGEMENT
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to respond.io, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving respond.io.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on respond.io.
HubSpot CRM is a User database management service provided by HubSpot, Inc.
Personal Data processed: email address; phone number; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
INFORMAZIONI PF OPTING OUT OF INTEREST BASED ADVERTISING
Oltre a qualsiasi opzione di non partecipazione fornita da uno dei servizi elencati nel presente documento, Gli utenti possono imparare di più su come optare generalmente per la pubblicità basata su interessi all'interno della sezione dedicata della Cookie Policy.
ALTRE INFORMAZIONI SUL TRATTAMENTO DEI DATI PERSONALI
THE RIGHTS OF USERS
Users may exercise certain rights regarding their Data processed by the Owner.
Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, Users may inquire with the Owner to find out which rights apply to them.
In particular, Users have the right to do the following:
DETTAGLI RELATIVI AL DIRITTO DI OBIETTIVO DI TRATTAMENTO
Qualora i Dati Personali siano trattati per un interesse pubblico, nell’esercizio di un’autorità ufficiale investita nel Titolare o ai fini dei legittimi interessi perseguiti dal Titolare, Gli utenti possono opporsi a tale trattamento fornendo un motivo relativo alla loro situazione particolare per giustificare l'obiezione.
Gli utenti devono sapere che, tuttavia, i loro Dati Personali dovrebbero essere trattati per finalità di marketing diretto, possono opporsi a tale trattamento in qualsiasi momento senza fornire alcuna giustificazione. Per sapere se il Titolare tratta Dati Personali per finalità di marketing diretto, gli Utenti possono fare riferimento alle sezioni pertinenti del presente documento.
COME ESERCIZARE I DIRITTI
Eventuali richieste di esercizio dei diritti dell'Utente possono essere indirizzate al Titolare tramite i recapiti forniti nel presente documento. Queste richieste possono essere esercitate gratuitamente e saranno trattate dal Titolare il più presto possibile e sempre entro un mese.
APPLICABILITY OF BROADER PROTECTION STANDARDS
While most provisions of this document concern all Users, some provisions expressly only apply if the processing of Personal Data is subject to broader protection standards.
Such broader protection standards apply when the processing:
COOKIE POLICY
Respond.io uses Trackers. To learn more, the User may consult the Cookie Policy.
ADDITIONAL INFORMATION ABOUT DATA COLLECTION AND PROCESSING
LEGAL ACTION
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of respond.io or the related Services.
INFORMAZIONI SUPPLEMENTARI SUI DATI PERSONALI DELL'UTENTE
Oltre alle informazioni contenute nella presente privacy policy, risponde. o potrà fornire all'Utente informazioni aggiuntive e contestuali riguardanti particolari Servizi o la raccolta e il trattamento dei Dati Personali su richiesta.
REGIMI E MANUTENZIONE DEI SISTEMI
Ai fini del funzionamento e della manutenzione, respond.io e qualsiasi servizio di terze parti possono raccogliere file che registrano interazione con la risposta. o (Log di sistema) utilizzare altri Dati Personali (come l'indirizzo IP) a questo scopo.
INFORMAZIONI NON CONTENUTE NELLA PRESENTE POLITICA
Ulteriori dettagli riguardanti la raccolta o il trattamento dei Dati Personali possono essere richiesti al Titolare in qualsiasi momento. Si prega di consultare le informazioni di contatto all'inizio di questo documento.
HOW "DO NOT TRACK" REQUEST ARE HANDLED
Respond.io does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
CHANGES TO THIS PRIVACY POLICY
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within respond.io and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
INFORMATION FOR USERS RESIDING IN BRAZIL
This part of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the entity running respond.io and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as “we”, “us”, “our”).
The provisions contained in this section apply to all Users who reside in Brazil, according to the "Lei Geral de Proteção de Dados" (Users are referred to below, simply as “you”, “your”, “yours”). For such Users, these provisions supersede any other possibly divergent or conflicting provisions contained in the privacy policy.
This part of the document uses the term “personal information“ as it is defined in the Lei Geral de Proteção de Dados (LGPD).
THE GROUNDS ON WHICH WE PROCESS YOUR PERSONAL INFORMATION
We can process your personal information solely if we have a legal basis for such processing. Legal bases are as follows:
To find out more about the legal bases, you can contact us at any time using the contact details provided in this document.
CATEGORIE DI INFORMAZIONI PERSONALI TRATTATE
Per scoprire quali categorie di dati personali vengono elaborate, è possibile leggere la sezione intitolata “Informazioni dettagliate sul trattamento dei dati personali” all’interno di questo documento.
PERCHÉ SIAMO PROCESSO LE VOSTRE INFORMAZIONI PERSONALI
Per scoprire perché trattiamo le tue informazioni personali, è possibile leggere le sezioni intitolate “Informazioni dettagliate sul trattamento dei dati personali” e “Le finalità del trattamento” all’interno del presente documento.
YOUR BRAZILIAN PRIVACY RIGHTS, HOW TO FILE A REQUEST AND OUR RESPONSE TO YOUR REQUESTS
YOUR BRAZILIAN PRIVACY RIGHTS
You have the right to:
You will never be discriminated against, or otherwise suffer any sort of detriment, if you exercise your rights.
COME FILARE LA TUA RICHIESTA
Potete presentare la vostra richiesta espressa di esercitare i vostri diritti gratuitamente da qualsiasi addebito, in qualsiasi momento, utilizzando i dati di contatto forniti nel presente documento o tramite il vostro rappresentante legale.
HOW AND WHEN WE WILL RESPOND TO YOUR REQUEST
We will strive to promptly respond to your requests.
In any case, should it be impossible for us to do so, we’ll make sure to communicate to you the factual or legal reasons that prevent us from immediately, or otherwise ever, complying with your requests. In cases where we are not processing your personal information, we will indicate to you the physical or legal person to whom you should address your requests, if we are in the position to do so.
In the event that you file an access or personal information processing confirmation request, please make sure that you specify whether you’d like your personal information to be delivered in electronic or printed form.
You will also need to let us know whether you want us to answer your request immediately, in which case we will answer in a simplified fashion, or if you need a complete disclosure instead.
In the latter case, we’ll respond within 15 days from the time of your request, providing you with all the information on the origin of your personal information, confirmation on whether or not records exist, any criteria used for the processing and the purposes of the processing, while safeguarding our commercial and industrial secrets.
In the event that you file a rectification, deletion, anonymization or personal information blocking request, we will make sure to immediately communicate your request to other parties with whom we have shared your personal information in order to enable such third parties to also comply with your request – except in cases where such communication is proven impossible or involves disproportionate effort on our side.
TRASFERIMENTO DI INFORMAZIONI PERSONALI ESTERNO DEL BRASILE PERMITATO DAL DIRITTO
We are allowed to transfer your personal information outside of the Brazilian territory in the following cases:
DEFINIZIONE E RIFERIMENTI GIURIDICI
DATI PERSONALI (O DATA)
Qualsiasi informazione che direttamente, indirettamente, o in relazione ad altre informazioni — compreso un numero di identificazione personale — consentono l’identificazione o l’identificabilità di una persona fisica.
USAGE DATA
Informazioni raccolte automaticamente tramite respond.io (o servizi terzi impiegati in risposta. o), che possono includere: gli indirizzi IP o i nomi a dominio dei computer utilizzati dagli utenti che utilizzano rispondono. o, gli indirizzi URI (Uniform Resource Identifier), l'orario della richiesta, il metodo utilizzato per inviare la richiesta al server, la dimensione del file ricevuto in risposta, il codice numerico che indica lo stato della risposta del server (esito di successo, errore, ecc. , il paese di origine, le caratteristiche del browser e il sistema operativo utilizzato dall'Utente, i vari dettagli del tempo per ogni visita (es. il tempo trascorso su ogni pagina all'interno della Applicazione) e i dettagli sul percorso seguito all'interno della Applicazione, con particolare riferimento alla sequenza di pagine visitate, e altri parametri relativi al sistema operativo del dispositivo e/o all'ambiente IT dell'Utente.
UTENTE
L’individuo che utilizza respond.io che, se non diversamente specificato, coincide con l’interessato.
SOGGETTO DEI DATI
La persona fisica a cui si riferiscono i Dati Personali.
TRATTORE DEI DATI (O VIGILANTE I DATI)
La persona fisica o giuridica, autorità pubblica, agenzia o altro organismo che tratta i Dati Personali per conto del Titolare, come descritto nella presente informativa sulla privacy.
CONTROLLO DEI DATI (O PROPRIO)
Persona fisica o giuridica, autorità pubblica, agenzia o altro organismo che, da solo o congiuntamente con altri, determina le finalità e i mezzi del trattamento dei Dati Personali, comprese le misure di sicurezza relative al funzionamento e all'uso di respond.io. Il Titolare del trattamento, salvo diversa indicazione, è il Titolare di respond.io.
RISPOSTA (O PRESENTE APPLICAZIONE)
Le modalità con le quali i Dati Personali dell'Utente sono raccolti ed elaborati.
SERVIZIO
Il servizio fornito da respond.io come descritto nei relativi termini (se disponibile) e su questo sito/applicazione.
UNIONE EUROPEA (O UE)
Salvo diversa indicazione, tutti i riferimenti fatti nel presente documento all'Unione europea comprendono tutti gli attuali Stati membri dell'Unione europea e dello Spazio economico europeo.
COOKIE
I cookie sono Tracker costituiti da piccole serie di dati memorizzati nel browser dell'Utente.
TRACKER
Tracker indica qualsiasi tecnologia - e. Cookie, identificatori unici, web beacon, script incorporati, e-tag e impronte digitali - che consente il monitoraggio degli Utenti, ad esempio accedendo o memorizzando le informazioni sul dispositivo dell'Utente.
INFORMAZIONI GIURIDICHE
Questa informativa sulla privacy è stata preparata sulla base di disposizioni di più legislazioni, tra cui l'Art. 13/14 del regolamento (UE) 2016/679 (regolamento generale sulla protezione dei dati).
La presente informativa sulla privacy si riferisce esclusivamente a respond.io, se non diversamente indicato all'interno di questo documento.
Latest update: September 20, 2022