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Política de Cookies

Este documento informa aos usuários sobre as tecnologias que ajudam a responder .io para atingir os propósitos descritos abaixo. Tais tecnologias permitem ao Proprietário acessar e armazenar informações (por exemplo, usando um Cookie) ou usar recursos (por exemplo, executando um script) no dispositivo de um Usuário enquanto interagem com respond.io.


Para simplificar, todas essas tecnologias são definidas como "Rastreadores" dentro deste documento – a menos que haja uma razão para diferenciar.


Por exemplo, enquanto cookies podem ser usados tanto em navegadores da Web quanto em dispositivos móveis, seria impreciso falar sobre Cookies no contexto de aplicativos móveis já que eles são um Rastreador baseado em navegadores. Por esta razão, neste documento, o termo Cookies é usado apenas onde se destina especificamente a indicar esse tipo específico de Tracker.


Alguns dos propósitos para os quais os rastreadores são usados também podem exigir a aprovação do usuário, dependendo da lei aplicável. Sempre que é dado o consentimento, pode ser livremente retirado a qualquer momento, seguindo as instruções fornecidas neste documento.


Respond.io usa Trackers gerenciados diretamente pelo Proprietário (chamados rastreadores de "primeira" e Trackers que permitem serviços fornecidos por terceiros (os chamados rastreadores de "terceiros"). A menos que este documento seja especificado, provedores de terceiros podem acessar os Trackers gerenciados por eles.


A validade e os períodos de expiração de Cookies e outros Trackers similares podem variar dependendo do tempo de vida definido pelo proprietário ou pelo provedor relevante. Alguns deles expiram após a rescisão da sessão de navegação do usuário.


Além do que está especificado nas descrições em cada uma das categorias abaixo, Os usuários podem encontrar informações mais precisas e atualizadas sobre especificação vitalícia, bem como qualquer outra informação relevante - como a presença de outros Trackers - nas políticas de privacidade ligadas dos respectivos provedores terceiros ou entrando em contato com o Proprietário.

ATIVIDADES STRICAMENTE NECESSÁRIO PARA A OPERAÇÃO DE RESPONDÁRIO E DISPOSITIVO PF O SERVIÇO

Respond.io usa cookies chamados “técnicos” e outros rastreadores similares para realizar atividades que são estritamente necessárias para a operação ou entrega do Serviço.

TRACKERS ESPADORES

PROTEÇÃO DE SPAM

This type of service analyzes the traffic of respond.io, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

  • Google reCAPTCHA (Google Ireland Limited).
    Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited.
    The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: Ireland – Privacy Policy.

OPTIMIZAÇÃO e DISTRIBUIÇÃO DE TRÁFICO

This type of service allows respond.io to distribute their content using servers located across different countries and to optimize their performance.

Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between respond.io and the User's browser.

Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.

  • Cloudflare (Cloudflare Inc.)
    Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
    The way Cloudflare is integrated means that it filters all the traffic through respond.io, i.e., communication between respond.io and the User's browser, while also allowing analytical data from respond.io to be collected.
    Personal Data processed: Tracker.
    Place of processing: United States – Privacy Policy.

OUTROS ATIVIDADES INVOLVANDO O USO DE TRACKERS

Responder. o usa Rastreadores para habilitar as interações e funcionalidades básicas, permitir que os usuários acessem os recursos selecionados do Serviço e facilitando a comunicação do usuário com o proprietário.

CONECTANDO DADOS

This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.

This results in Data flowing through these services, potentially causing the retention of this Data.

  • Zapier (Zapier, Inc.)
    Zapier is a workflow automation service provided by Zapier, Inc. that automates the movement of Data between (third-party) services.
    Personal Data processed: Tracker.
    Place of processing: United States – Privacy Policy.

CONTATANDO O USUÁRIO

  • Mailing list or newsletter (respond.io).
    By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning respond.io. Your email address might also be added to this list as a result of signing up to respond.io or after making a purchase.
    Personal Data processed: Tracker.

INTERAÇÃO COM PLATAFORMAS DE CHAT AO VIVO

This type of service allows Users to interact with third-party live chat platforms directly from the pages of respond.io, in order to contact and be contacted by respond.io‘s support service.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

  • Facebook Messenger Customer Chat (Facebook Ireland Ltd). The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook Ireland Ltd. Personal Data processed: Data communicated while using the service, Tracker and Usage Data. Place of processing: Ireland – Privacy Policy.
  • Respond.io Widget

Respond.io is a business messaging platform that connects customers from any channel to every team.

GERENCIAMENTO TOTAL

This type of service helps the Owner to manage the tags or scripts needed on respond.io in a centralized fashion.

This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.

  • Segment (Segment Inc.)
    Segment is a tag management service provided by Segment.io, Inc.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.

MEDIDA

Respond.io usa rastreadores para medir o tráfego e analisar o comportamento do Usuário com o objetivo de melhorar o Serviço.

ANALISES

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

  • Google Analytics (Google Ireland Limited)

Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of respond.io, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

  • Attribution (Attribution, LLC)

Attribution is an analytics service provided by Attribution, LLC.

Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy.

  • Facebook Ads conversion tracking (Facebook pixel) (Facebook Ireland Ltd)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook Ireland Ltd that connects data from the Facebook advertising network with actions performed on respond.io. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

  • MixPanel (MixPanel)

MixPanel is an analytics service provided by Mixpanel Inc.

Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

CONTEÚDO DE PERFORMANÇA E RECURSOS TESTANDO (A/B TESTANDO)

The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of respond.io.

  • Google Optimize (Google Ireland Limited)

Google Optimize is an A/B testing service provided by Google Ireland Limited ("Google").

Google may use Personal Data to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

TARGETING & ADVERTISING

Respond.io usa Trackers para fornecer conteúdo de marketing personalizado baseado no comportamento do Usuário e para operar, servir e rastrear anúncios.

ADVERTISÃO

This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on respond.io, possibly based on User interests.

This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside respond.io. For more information, please check the privacy policies of the relevant services.

In addition to any opt-out feature offered by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

  • JSDELIVR (jsdelivr.com)

JSDELIVR is an advertising service provided by jsdelivr.com.

Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy.

GERENCIANDO CONTATOS E MENSAGENS ENVIADAS

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

  • Customer.io (Peaberry Software Inc.)
    Customer.io is an email address management and message sending service provided by Peaberry Software Inc.
    Personal Data processed: email address, Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.

REMARKETING AND BEHAVIORAL TARGETING

This type of service allows respond.io and its partners to inform, optimize and serve advertising based on past use of respond.io by the User.

This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.

Some services offer a remarketing option based on email address lists.

In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

  • Google Ads Remarketing (Google Ireland Limited)
    Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects the activity of respond.io with the Google Ads advertising network and the DoubleClick Cookie.
    Users can opt out of Google's use of cookies for ads personalization by visiting Google's Ads Settings.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: Ireland – Privacy Policy – Opt Out.
  • Facebook Remarketing (Facebook Ireland Ltd)
    Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook Ireland Ltd that connects the activity of respond.io with the Facebook advertising network.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: Ireland – Privacy Policy – Opt Out.

COMO GERENCIAR PREFERÊNCIAS E FORNECER OU SEM CONSENTOS

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:


Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.


Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.


It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.


Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.


With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

CONFIGURAÇÕES DE TRACKER BLOQUEADAS

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).

ADVERTISÃO DE ESPECIFICAÇÕES DE INDUSTRIA OPT-OUTS

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.


The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

PROPRIETÁRIO E DE DADOS

ROCKETBOTS LIMITED

Unit 2406B, 24/F, Low Block, Grand Millennium Plaza,

181 Queen's Road Central, Sheung Wan, Hong Kong


Owner contact email: [email protected]


Since the use of third-party Trackers through respond.io cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.


Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by respond.io.

DEFINIÇÕES E REFERÊNCIAS LEGAIS

DADOS PESSOAIS (DADOS OU)

Quaisquer informações diretamente, indiretamente, ou em conexão com outras informações — incluindo um número de identificação pessoal — permite a identificação ou identificação de uma pessoa natural.

USAR DADOS

Informações coletadas automaticamente por meio do respond.io (ou serviços de terceiros empregados em resposta. o), que pode incluir: os endereços IP ou nomes de domínio dos computadores utilizados pelos usuários que usam a resposta. o, o endereço URI (Uniform Resource Identifier), o tempo da solicitação, o método utilizado para enviar a solicitação para o servidor, o tamanho do arquivo recebido na resposta, o código numérico que indica o status da resposta do servidor (resultado bem-sucedido, erro, etc. , país de origem, os recursos do navegador e o sistema operacional utilizado pelo Usuário, os vários detalhes de tempo por visita (por exemplo, o tempo gasto em cada página dentro da Aplicação) e os detalhes sobre o caminho seguido dentro da Aplicação com referência especial para a sequência de páginas visitadas, e outros parâmetros sobre o sistema operacional do dispositivo e/ou o ambiente de TI do usuário.


USUÁRIO

O indivíduo usando respond.io que, se não for especificado, coincide com o titular dos dados.

SUBJETO DE DADOS

A pessoa natural a quem os Dados Pessoais se referem.

PROCESSOR de DADOS (OU DADOS SUPERVISOR)

A pessoa singular ou jurídica, o poder público, agência ou outro organismo que processa dados pessoais em nome do controlador, conforme descrito nesta política de privacidade.

CONTROLE DE DADOS (OU PROIBER)

Pessoa singular ou legal, autoridade pública, agência ou outro organismo que, sozinho, ou em conjunto com outros, determina os objetivos e os meios de processamento de dados pessoais, incluindo as medidas de segurança sobre a operação e o uso de respond.io. O controlador de dados, a menos que especificado, é o proprietário do respond.io.

RESPONDOS.IO (OU ESTA APLICAÇÃO)

Os meios pelos quais os dados pessoais do usuário são coletados e processados.

SERVIÇO

O serviço fornecido pelo respond.io conforme descrito nos termos relativos (se disponível) e neste site/aplicação.

Organização EUROPEAN (OU UE)

A menos que especificado, todas as referências feitas neste documento à União Europeia incluem todos os actuais Estados-Membros à União Europeia e ao Espaço Económico Europeu.

INICIAR

Cookies são Trackers que consistem em pequenos conjuntos de dados armazenados no navegador do usuário.

TESTE

O rastreador indica qualquer tecnologia - e. Cookies, identificadores únicos, Web beacons, scripts incorporados, e-tags e impressão digital - que permite o rastreamento de usuários, Por exemplo, acessando ou armazenando informações no dispositivo do usuário.

INFORMAÇÃO LEGAL

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).


This privacy policy relates solely to respond.io, if not stated otherwise within this document.

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Latest update: January 20, 2025