The February 2020 - Messages API & MessageBird WhatsApp

We've deprecated support for MessageBird (Bird), Vonage, Twilio and 360dialog WhatsApp APIs to focus on our WhatsApp Business Platform (API) as part of our commitment to providing customers with valuable, innovative and reliable messaging solutions to drive business results. To continue engaging with your Contacts, migrate to our WhatsApp Business Platform (API).

We're a few days late, but we're still calling it the February Release. Why? We're planning on another one in March. Today, we're finishing off some improvements that have been in the works for a while. We're also making room for future improvements by deprecating some channels and features. So be sure to check out the details in bits & bobs. This is what the release is all about:

• Messages API

• New Channel: MessageBird WhatsApp

• Bits & Bobs

Messages API

Messaging app companies expect all business messages to flow through one branded account, a Facebook Page, a WeChat Official Account, etc. This means sales, customer service, and notifications messages all flow through one pipe.

The Rocketbots platform is here to make these interactions easier. We're announcing part of this effort is what we're announcing today - the Messages API. The Messages API creates one API to facilitate all the notifications for Rocketbots contacts.

The Messages API allows one message per API call and allows quick replies on supported channels. When a channel limitation, like 24hr chat window, doesn't allow a message to be delivered, the error sent by the channel will be forwarded via API.

For a detailed list of API characteristics, check out the Messages API docs.

New Channel: MessageBird WhatsApp

It's been a while since we've added a channel, this one has actually been in the pipeline for some time. With another WhatsApp API Partner to our growing list of WhatsApp Integrations, we're hoping to make it even easier for businesses to use WhatsApp.

Once you have a MessageBird WhatsApp account approved, review the MessageBird API docs to connect.

Bits & Bobs

February's bits and bobs have a lot in store. There is one little feature improvement when it comes to Dialogflow languages, a channel deprecation and some announcements about deprecations that will happen soon.

Dialogflow Languages

Dialogflow supports agents with multiple languages. In previous versions of the platform, messages were sent to Dialogflow based on the Space language setting. Now the preferred agent language selected independently when connecting Dialogflow.

Channel Deprecation: Kik

Kik bots are no longer supported on our platform. Back when we introduced Kik bots, Kik was still a growing channel. Since none of our users really use this channel, we have now stopped supporting it.

Upcoming Channel Deprecation: Skype

Skype is still a popular channel for some users and we'll keep existing Skype connections running for 6 to 8 months. However, Microsoft has removed the ability to publish new Skype bots, so we will be removing the capability to connect Skype bots next release.

Upcoming Feature Deprecation: Facebook, WhatsApp & WeChat Broadcasts

Due to recent changes in Facebook policy as well as WhatsApp and WeChat channel limitations, the ability to send broadcasts on Facebook, WhatsApp and WeChat will be removed. They will be sorely missed, but unfortunately, there is nothing we can do.

Upcoming Feature Deprecation: Smart Replies

To be clear, Snippets will remain, but the ability to add training phrases and set Snippets to respond automatically will be removed. This was an experiment that lasted a little too long. It is getting in the way or releasing sorely needed features faster.

In the future, you can expect improvements in how Snippets work as well as a host of other productivity-focused features.

That's it for the February release, see you in a few short weeks :)