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Kebijakan Cookie

Dokumen ini memberi tahu Pengguna tentang teknologi yang membantu respond.io mencapai tujuan yang dijelaskan di bawah ini. Teknologi tersebut memungkinkan Pemilik untuk mengakses dan menyimpan informasi (misalnya dengan menggunakan Cookie) atau menggunakan sumber daya (misalnya dengan menjalankan skrip) pada perangkat Pengguna saat mereka berinteraksi dengan respond.io.


Untuk menyederhanakannya, semua teknologi tersebut didefinisikan sebagai "Pelacak" dalam dokumen ini – kecuali ada alasan untuk membedakannya.


Misalnya, meskipun Cookie dapat digunakan pada peramban web dan seluler, tidaklah akurat jika membicarakan Cookie dalam konteks aplikasi seluler karena Cookie merupakan Pelacak berbasis peramban. Karena alasan ini, dalam dokumen ini, istilah Cookie hanya digunakan jika secara khusus dimaksudkan untuk menunjukkan jenis Pelacak tertentu.


Beberapa tujuan penggunaan Pelacak mungkin juga memerlukan persetujuan Pengguna, tergantung pada hukum yang berlaku. Kapan pun persetujuan diberikan, persetujuan tersebut dapat ditarik kembali secara bebas kapan saja dengan mengikuti petunjuk yang diberikan dalam dokumen ini.


Respond.io menggunakan Pelacak yang dikelola langsung oleh Pemilik (disebut Pelacak “pihak pertama”) dan Pelacak yang mengaktifkan layanan yang disediakan oleh pihak ketiga (disebut Pelacak “pihak ketiga”). Kecuali ditentukan lain dalam dokumen ini, penyedia pihak ketiga dapat mengakses Pelacak yang mereka kelola.


Masa berlaku dan berakhirnya Cookie dan Pelacak serupa lainnya dapat bervariasi tergantung pada masa berlaku yang ditetapkan oleh Pemilik atau penyedia terkait. Beberapa di antaranya akan kadaluarsa setelah sesi penelusuran Pengguna berakhir.


Selain yang ditentukan dalam deskripsi dalam setiap kategori di bawah ini, Pengguna dapat menemukan informasi yang lebih tepat dan terkini mengenai spesifikasi masa pakai serta informasi relevan lainnya – seperti keberadaan Pelacak lain - dalam kebijakan privasi yang ditautkan dari penyedia pihak ketiga masing-masing atau dengan menghubungi Pemilik.

AKTIVITAS YANG SANGAT DIPERLUKAN UNTUK PENGOPERASIAN RESPOND.IO DAN PENGIRIMAN LAYANAN

Respond.io menggunakan apa yang disebut Cookie “teknis” dan Pelacak serupa lainnya untuk melakukan aktivitas yang benar-benar diperlukan untuk pengoperasian atau pengiriman Layanan.

PELACAK PIHAK KETIGA

PERLINDUNGAN SPAM

This type of service analyzes the traffic of respond.io, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

  • Google reCAPTCHA (Google Ireland Limited).
    Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited.
    The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: Ireland – Privacy Policy.

OPTIMASI DAN DISTRIBUSI LALU LINTAS

This type of service allows respond.io to distribute their content using servers located across different countries and to optimize their performance.

Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between respond.io and the User's browser.

Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.

  • Cloudflare (Cloudflare Inc.)
    Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
    The way Cloudflare is integrated means that it filters all the traffic through respond.io, i.e., communication between respond.io and the User's browser, while also allowing analytical data from respond.io to be collected.
    Personal Data processed: Tracker.
    Place of processing: United States – Privacy Policy.

AKTIVITAS LAIN YANG MELIBATKAN PENGGUNAAN PELACAK

Respond.io menggunakan Pelacak untuk mengaktifkan interaksi dan fungsionalitas dasar, yang memungkinkan Pengguna mengakses fitur-fitur tertentu dari Layanan dan memfasilitasi komunikasi Pengguna dengan Pemilik.

MENGHUBUNGKAN DATA

This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.

This results in Data flowing through these services, potentially causing the retention of this Data.

  • Zapier (Zapier, Inc.)
    Zapier is a workflow automation service provided by Zapier, Inc. that automates the movement of Data between (third-party) services.
    Personal Data processed: Tracker.
    Place of processing: United States – Privacy Policy.

MENGHUBUNGI PENGGUNA

  • Mailing list or newsletter (respond.io).
    By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning respond.io. Your email address might also be added to this list as a result of signing up to respond.io or after making a purchase.
    Personal Data processed: Tracker.

INTERAKSI DENGAN PLATFORM LIVE CHAT

This type of service allows Users to interact with third-party live chat platforms directly from the pages of respond.io, in order to contact and be contacted by respond.io‘s support service.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

  • Facebook Messenger Customer Chat (Facebook Ireland Ltd). The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook Ireland Ltd. Personal Data processed: Data communicated while using the service, Tracker and Usage Data. Place of processing: Ireland – Privacy Policy.
  • Respond.io Widget

Respond.io is a business messaging platform that connects customers from any channel to every team.

MANAJEMEN TAG

This type of service helps the Owner to manage the tags or scripts needed on respond.io in a centralized fashion.

This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.

  • Segment (Segment Inc.)
    Segment is a tag management service provided by Segment.io, Inc.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.

PENGUKURAN

Respond.io menggunakan Pelacak untuk mengukur lalu lintas dan menganalisis perilaku Pengguna dengan tujuan meningkatkan Layanan.

ANALITIK

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

  • Google Analytics (Google Ireland Limited)

Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of respond.io, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

  • Attribution (Attribution, LLC)

Attribution is an analytics service provided by Attribution, LLC.

Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy.

  • Facebook Ads conversion tracking (Facebook pixel) (Facebook Ireland Ltd)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook Ireland Ltd that connects data from the Facebook advertising network with actions performed on respond.io. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

  • MixPanel (MixPanel)

MixPanel is an analytics service provided by Mixpanel Inc.

Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

PENGUJIAN KINERJA DAN FITUR KONTEN (PENGUJIAN A/B)

The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of respond.io.

  • Google Optimize (Google Ireland Limited)

Google Optimize is an A/B testing service provided by Google Ireland Limited ("Google").

Google may use Personal Data to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

TARGETING & ADVERTISING

Respond.io menggunakan Pelacak untuk memberikan konten pemasaran yang dipersonalisasi berdasarkan perilaku Pengguna dan untuk mengoperasikan, menayangkan, dan melacak iklan.

IKLAN

This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on respond.io, possibly based on User interests.

This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside respond.io. For more information, please check the privacy policies of the relevant services.

In addition to any opt-out feature offered by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

  • JSDELIVR (jsdelivr.com)

JSDELIVR is an advertising service provided by jsdelivr.com.

Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy.

MENGELOLA KONTAK DAN MENGIRIM PESAN

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

  • Customer.io (Peaberry Software Inc.)
    Customer.io is an email address management and message sending service provided by Peaberry Software Inc.
    Personal Data processed: email address, Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.

REMARKETING AND BEHAVIORAL TARGETING

This type of service allows respond.io and its partners to inform, optimize and serve advertising based on past use of respond.io by the User.

This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.

Some services offer a remarketing option based on email address lists.

In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

  • Google Ads Remarketing (Google Ireland Limited)
    Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects the activity of respond.io with the Google Ads advertising network and the DoubleClick Cookie.
    Users can opt out of Google's use of cookies for ads personalization by visiting Google's Ads Settings.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: Ireland – Privacy Policy – Opt Out.
  • Facebook Remarketing (Facebook Ireland Ltd)
    Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook Ireland Ltd that connects the activity of respond.io with the Facebook advertising network.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: Ireland – Privacy Policy – Opt Out.

BAGAIMANA MENGELOLA PREFERENSI DAN MEMBERIKAN ATAU MENARIK KEMBALI PERSETUJUAN

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:


Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.


Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.


It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.


Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.


With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

MENEMUKAN PENGATURAN PELACAK

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).

OPT-OUT KHUSUS INDUSTRI PERIKLANAN

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.


The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

PEMILIK DAN PENGENDALI DATA

ROCKETBOTS LIMITED

Unit 2406B, 24/F, Low Block, Grand Millennium Plaza,

181 Queen's Road Central, Sheung Wan, Hong Kong


Owner contact email: [email protected]


Since the use of third-party Trackers through respond.io cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.


Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by respond.io.

DEFINISI DAN REFERENSI HUKUM

DATA PRIBADI (ATAU DATA)

Segala informasi yang secara langsung, tidak langsung, atau terkait dengan informasi lain — termasuk nomor identifikasi pribadi — memungkinkan identifikasi atau pengidentifikasian seseorang.

DATA PENGGUNAAN

Informasi yang dikumpulkan secara otomatis melalui respond.io (atau layanan pihak ketiga yang digunakan di respond.io), yang dapat mencakup: alamat IP atau nama domain komputer yang digunakan oleh Pengguna yang menggunakan respond.io, alamat URI (Uniform Resource Identifier), waktu permintaan, metode yang digunakan untuk mengirimkan permintaan ke server, ukuran file yang diterima sebagai respons, kode numerik yang menunjukkan status jawaban server (hasil yang berhasil, kesalahan, dll.), negara asal, fitur browser dan sistem operasi yang digunakan oleh Pengguna, berbagai detail waktu per kunjungan (misalnya, waktu yang dihabiskan di setiap halaman dalam Aplikasi) dan detail tentang jalur yang diikuti dalam Aplikasi dengan referensi khusus ke urutan halaman yang dikunjungi, dan parameter lain tentang sistem operasi perangkat dan/atau lingkungan TI Pengguna.


PENGGUNA

Individu yang menggunakan respond.io, kecuali dinyatakan lain, bertepatan dengan Subjek Data.

SUBYEK DATA

Orang perseorangan yang menjadi sasaran Data Pribadi.

PENGOLAH DATA (ATAU PENGAWAS DATA)

Orang atau badan hukum, otoritas publik, badan atau lembaga lain yang memproses Data Pribadi atas nama Pengendali, sebagaimana dijelaskan dalam kebijakan privasi ini.

PENGENDALI DATA (ATAU PEMILIK)

Orang atau badan hukum, otoritas publik, agensi atau lembaga lain yang, sendiri atau bersama-sama dengan orang lain, menentukan tujuan dan cara pemrosesan Data Pribadi, termasuk langkah-langkah keamanan terkait pengoperasian dan penggunaan respond.io. Pengendali Data, kecuali ditentukan lain, adalah Pemilik respond.io.

RESPOND.IO (ATAU APLIKASI INI)

Sarana dimana Data Pribadi Pengguna dikumpulkan dan diproses.

MELAYANI

Layanan yang disediakan oleh respond.io sebagaimana dijelaskan dalam ketentuan relatif (jika tersedia) dan di situs/aplikasi ini.

UNI EROPA (ATAU UE)

Kecuali dinyatakan lain, semua referensi yang dibuat dalam dokumen ini terhadap Uni Eropa mencakup semua negara anggota Uni Eropa dan Area Ekonomi Eropa saat ini.

KUE

Cookie adalah Pelacak yang terdiri dari kumpulan data kecil yang disimpan di browser Pengguna.

PELACAK

Pelacak menunjukkan teknologi apa pun - misalnya Cookie, pengenal unik, suar web, skrip tertanam, e-tag, dan sidik jari - yang memungkinkan pelacakan Pengguna, misalnya dengan mengakses atau menyimpan informasi di perangkat Pengguna.

INFORMASI HUKUM

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).


This privacy policy relates solely to respond.io, if not stated otherwise within this document.

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Latest update: January 20, 2025