respond-io
Comienza la prueba gratuita

Política de Cookies

Este documento informa a los Usuarios sobre las tecnologías que ayudan a respond.io a lograr los propósitos descritos a continuación. Tales tecnologías permiten al Propietario acceder y almacenar información (por ejemplo, utilizando una Cookie) o utilizar recursos (por ejemplo, ejecutando un script) en el dispositivo de un Usuario mientras interactúa con respond.io.


Por simplicidad, todas estas tecnologías se definen como "Rastreadores" dentro de este documento, a menos que haya una razón para diferenciarlas.


Por ejemplo, aunque se pueden usar Cookies tanto en navegadores web como móviles, sería inexacto hablar de Cookies en el contexto de aplicaciones móviles ya que son un Rastreadores basado en navegador. Por esta razón, dentro de este documento, el término Cookies solo se utiliza cuando se quiere indicar específicamente ese tipo particular de Rastreadores.


Algunos de los propósitos para los cuales se utilizan los Rastreadores también pueden requerir el consentimiento del Usuario, dependiendo de la ley aplicable. Siempre que se dé el consentimiento, se podrá retirar libremente en cualquier momento siguiendo las instrucciones que se proporcionan en este documento.


Respond.io utiliza Rastreadores gestionados directamente por el Propietario (los llamados Rastreadores de "primera parte") y Rastreadores que habilitan servicios proporcionados por un tercero (los llamados Rastreadores de "tercera parte"). A menos que se especifique lo contrario en este documento, los proveedores de terceros pueden acceder a los Rastreadores que gestionan.


Los períodos de validez y expiración de las Cookies y otros Rastreadores similares pueden variar dependiendo de la duración de vida establecida por el Propietario o el proveedor correspondiente. Algunos de ellos expiran al finalizar la sesión de navegación del Usuario.


Además de lo que se especifica en las descripciones dentro de cada una de las categorías a continuación, los Usuarios pueden encontrar información más precisa y actualizada respecto a la especificación del tiempo de vida así como cualquier otra información relevante - como la presencia de otros Rastreadores - en las políticas de privacidad enlazadas de los respectivos proveedores de terceros o contactando al Propietario.

ACTIVIDADES ESTRICTAMENTE NECESARIAS PARA EL FUNCIONAMIENTO DE RESPOND.IO Y LA ENTREGA DEL SERVICIO

Respond.io utiliza Cookies técnicas y otros Rastreadores similares para llevar a cabo actividades que son estrictamente necesarias para el funcionamiento o entrega del Servicio.

TRACKERS DE TERCEROS

PROTECCIÓN ANTI-SPAM

This type of service analyzes the traffic of respond.io, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

  • Google reCAPTCHA (Google Ireland Limited).
    Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited.
    The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: Ireland – Privacy Policy.

OPTIMIZACIÓN Y DISTRIBUCIÓN DEL TRÁFICO

This type of service allows respond.io to distribute their content using servers located across different countries and to optimize their performance.

Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between respond.io and the User's browser.

Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.

  • Cloudflare (Cloudflare Inc.)
    Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
    The way Cloudflare is integrated means that it filters all the traffic through respond.io, i.e., communication between respond.io and the User's browser, while also allowing analytical data from respond.io to be collected.
    Personal Data processed: Tracker.
    Place of processing: United States – Privacy Policy.

OTRAS ACTIVIDADES QUE IMPLICAN EL USO DE TRACKERS

Respond.io utiliza Trackers para habilitar interacciones y funcionalidades básicas, permitiendo que los Usuarios accedan a funciones seleccionadas del Servicio y facilitando la comunicación del Usuario con el Propietario.

CONECTANDO DATOS

This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.

This results in Data flowing through these services, potentially causing the retention of this Data.

  • Zapier (Zapier, Inc.)
    Zapier is a workflow automation service provided by Zapier, Inc. that automates the movement of Data between (third-party) services.
    Personal Data processed: Tracker.
    Place of processing: United States – Privacy Policy.

CONTACTANDO AL USUARIO

  • Mailing list or newsletter (respond.io).
    By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning respond.io. Your email address might also be added to this list as a result of signing up to respond.io or after making a purchase.
    Personal Data processed: Tracker.

INTERACCIÓN CON PLATAFORMAS DE CHAT EN VIVO

This type of service allows Users to interact with third-party live chat platforms directly from the pages of respond.io, in order to contact and be contacted by respond.io‘s support service.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

  • Facebook Messenger Customer Chat (Facebook Ireland Ltd). The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook Ireland Ltd. Personal Data processed: Data communicated while using the service, Tracker and Usage Data. Place of processing: Ireland – Privacy Policy.
  • Respond.io Widget

Respond.io is a business messaging platform that connects customers from any channel to every team.

GESTIÓN DE ETIQUETAS

This type of service helps the Owner to manage the tags or scripts needed on respond.io in a centralized fashion.

This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.

  • Segment (Segment Inc.)
    Segment is a tag management service provided by Segment.io, Inc.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.

MEDICIÓN

Respond.io utiliza Trackers para medir el tráfico y analizar el comportamiento del Usuario con el objetivo de mejorar el Servicio.

ANÁLISIS

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

  • Google Analytics (Google Ireland Limited)

Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of respond.io, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

  • Attribution (Attribution, LLC)

Attribution is an analytics service provided by Attribution, LLC.

Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy.

  • Facebook Ads conversion tracking (Facebook pixel) (Facebook Ireland Ltd)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook Ireland Ltd that connects data from the Facebook advertising network with actions performed on respond.io. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

  • MixPanel (MixPanel)

MixPanel is an analytics service provided by Mixpanel Inc.

Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

PRUEBA DE RENDIMIENTO Y FUNCIONALIDADES DEL CONTENIDO (PRUEBA A/B)

The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of respond.io.

  • Google Optimize (Google Ireland Limited)

Google Optimize is an A/B testing service provided by Google Ireland Limited ("Google").

Google may use Personal Data to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

TARGETING & ADVERTISING

Respond.io utiliza Trackers para ofrecer contenido de marketing personalizado basado en el comportamiento del Usuario y para operar, servir y rastrear anuncios.

PUBLICIDAD

This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on respond.io, possibly based on User interests.

This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside respond.io. For more information, please check the privacy policies of the relevant services.

In addition to any opt-out feature offered by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

  • JSDELIVR (jsdelivr.com)

JSDELIVR is an advertising service provided by jsdelivr.com.

Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy.

GESTIONANDO CONTACTOS Y ENVIANDO MENSAJES

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

  • Customer.io (Peaberry Software Inc.)
    Customer.io is an email address management and message sending service provided by Peaberry Software Inc.
    Personal Data processed: email address, Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.

REMARKETING AND BEHAVIORAL TARGETING

This type of service allows respond.io and its partners to inform, optimize and serve advertising based on past use of respond.io by the User.

This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.

Some services offer a remarketing option based on email address lists.

In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

  • Google Ads Remarketing (Google Ireland Limited)
    Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects the activity of respond.io with the Google Ads advertising network and the DoubleClick Cookie.
    Users can opt out of Google's use of cookies for ads personalization by visiting Google's Ads Settings.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: Ireland – Privacy Policy – Opt Out.
  • Facebook Remarketing (Facebook Ireland Ltd)
    Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook Ireland Ltd that connects the activity of respond.io with the Facebook advertising network.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: Ireland – Privacy Policy – Opt Out.

CÓMO GESTIONAR PREFERENCIAS Y PROPORCIONAR O RETIRAR CONSENTIMIENTO

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:


Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.


Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.


It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.


Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.


With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

LOCALIZANDO LA CONFIGURACIÓN DEL TRACKER

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).

OPT-OUT ESPECÍFICO DE LA INDUSTRIA PUBLICITARIA

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.


The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

PROPIETARIO Y RESPONSABLE DEL TRATAMIENTO DE DATOS

ROCKETBOTS LIMITED

Unit 2406B, 24/F, Low Block, Grand Millennium Plaza,

181 Queen's Road Central, Sheung Wan, Hong Kong


Owner contact email: [email protected]


Since the use of third-party Trackers through respond.io cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.


Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by respond.io.

DEFINICIONES Y REFERENCIAS LEGALES

DATOS PERSONALES (O DATOS)

Cualquier información que directa, indirecta o en conexión con otra información — incluyendo un número de identificación personal — permita la identificación o identificabilidad de una persona natural.

DATOS DE USO

Información recopilada automáticamente a través de respond.io (o servicios de terceros empleados en respond.io), que puede incluir: las direcciones IP o nombres de dominio de las computadoras utilizadas por los Usuarios que usan respond.io, las direcciones URI (Identificador de Recursos Uniforme), el tiempo de la solicitud, el método utilizado para enviar la solicitud al servidor, el tamaño del archivo recibido en respuesta, el código numérico que indica el estado de la respuesta del servidor (resultado exitoso, error, etc.), el país de origen, las características del navegador y del sistema operativo utilizado por el Usuario, los diversos detalles de tiempo por visita (por ejemplo, el tiempo pasado en cada página dentro de la Aplicación) y los detalles sobre el camino seguido dentro de la Aplicación con especial referencia a la secuencia de páginas visitadas, y otros parámetros sobre el sistema operativo del dispositivo y/o el entorno informático del Usuario.


USUARIO

La persona que utiliza respond.io que, a menos que se especifique lo contrario, coincide con el Sujeto de Datos.

SUJETO DE DATOS

La persona natural a la que se refieren los Datos Personales.

PROCESADOR DE DATOS (O SUPERVISOR DE DATOS)

La persona natural o jurídica, autoridad pública, agencia u otro organismo que procesa Datos Personales en nombre del Controlador, como se describe en esta política de privacidad.

CONTROLADOR DE DATOS (O PROPIETARIO)

La persona natural o jurídica, autoridad pública, agencia u otro organismo que, solo o conjuntamente con otros, determina los propósitos y medios del procesamiento de Datos Personales, incluyendo las medidas de seguridad relacionadas con la operación y el uso de respond.io. El Controlador de Datos, a menos que se especifique lo contrario, es el Propietario de respond.io.

RESPOND.IO (O ESTA APLICACIÓN)

Los medios por los cuales se recopilan y procesan los Datos Personales del Usuario.

SERVICIO

El servicio proporcionado por respond.io como se describe en los términos relativos (si están disponibles) y en este sitio/aplicación.

UNIÓN EUROPEA (O UE)

A menos que se especifique lo contrario, todas las referencias hechas dentro de este documento a la Unión Europea incluyen todos los estados miembros actuales de la Unión Europea y el Espacio Económico Europeo.

GALLETITA

Las Cookies son Trackers que consisten en pequeños conjuntos de datos almacenados en el navegador del Usuario.

RASTREADOR

El Tracker indica cualquier tecnología - e.g Cookies, identificadores únicos, web beacons, scripts incrustados, e-tags y huellas digitales - que permite el seguimiento de Usuarios, por ejemplo, accediendo o almacenando información en el dispositivo del Usuario.

INFORMACIÓN LEGAL

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).


This privacy policy relates solely to respond.io, if not stated otherwise within this document.

‍


‍


Latest update: January 20, 2025