Facebook Messenger

🖋️ Publisher

Meta

🔖 Category

messaging-channels

Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. Support, sell and market on one of the most popular messaging channels in the world.

Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department
Responding to chats - transfer customers, create support tickets or submit orders they make
Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time
Facebook Messenger Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services
Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them
Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers
Business process implementation - make Facebook Messenger work for your business and not the other way round