WhatsApp Business multiple users is the use of WhatsApp Business API to support multiple agents in using a single WhatsApp number. This allows all your team members or multiple teams to access a shared inbox for efficient conversation management and collaboration.

The WhatsApp Business App by default does not allow this. If you’re using the app, your WhatsApp account can only be accessed on one phone and up to four linked devices.

You can use WhatsApp Business App on up to four linked devices simultaneously by scanning a QR code using your primary phone, allowing you to access your account from a web browser, desktop app or another phone.

If you are a WhatsApp API user, the process varies between providers. Respond.io is an official WhatsApp Business Solution Provider that allows you to select an appropriate plan for your team size and needs, with the ability to flexibly add on users as you grow.

The respond.io mobile app also allows you to manage conversations or on the go.

For the WhatsApp Business App, you’ll need a dual SIM phone to use two different phone numbers on the same phone.

For the WhatsApp Business API, you can manage multiple phone numbers from a single platform, but each number must be registered separately.

Using a WhatsApp Business Solution Provider (BSP) like respond.io, you can connect multiple numbers to a shared inbox, allowing different teams or departments to handle conversations efficiently from the same interface.

The solutions may differ based on your WhatsApp Business Solution Provider (BSP). On respond.io you can either have multiple Organizations created in your Account for each micro business or several WhatsApp Business accounts connected one Organization to view all messages in one inbox.

Yes. A WhatsApp Business account can be used by multiple people. The WhatsApp Business App allows one phone and up to four connected devices to share the same account with a total of five users.

However, with the WhatsApp Business API, you can support an unlimited number of agents across multiple devices, enabling teams to handle customer interactions at scale using third-party tools like respond.io.

WhatsApp API itself has no user limit; instead, the number of users depends on your WhatsApp Business API provider or the software you are using.

Respond.io allows you to scale up your team without restrictions. Choose a plan with a suitable number of users for your needs. As your business grows, add more users or upgrade to a more powerful plan that accommodates your changing needs.

No — with WhatsApp Business API on respond.io, all agents can share a single WhatsApp number. Each agent has a unique user profile and works from a shared inbox, making it easy to assign conversations, track performance and collaborate in real time.

This setup ensures a consistent customer experience and allows teams to scale without managing multiple numbers or devices.

You can set specific role-based permissions on respond.io to control which information agents can view or modify, ensuring sensitive data is only accessible to authorized team members.

Yes, absolutely. Using a single WhatsApp number makes your business appear more professional and trustworthy while giving customers a consistent point of contact.

With respond.io, you can connect that one number to a shared inbox, where multiple agents, teams or branches can manage conversations seamlessly.

This setup simplifies operations, improves response times, and ensures every message reaches the right person — all without needing multiple accounts.

We have helped clients streamline WhatsApp numbers for almost 50 branches into a single point of contact.