HEALTHCARE

Healthier Patient Engagements Over Chat

Switch appointment bookings, inquiries and teleconsultations over to instant messaging. By integrating patient data with a messaging inbox, automation and analytics stack, respond.io is just what the doctor ordered.

60%

Higher

Patient Satisfaction

46%

Common Healthcare Questions

Resolved Automatically

35%

Improved

Response Times

TRUSTED BY TOP HEALTHCARE BUSINESSES

Maximize Patient Leads With Conversation-Led Growth

Increase Patient Acquisition

Centralize operations across regions for a birds-eye view of your business

Leverage click-to-chat ads for direct engagement on preferred platforms, bypassing the need for website navigation or forms and simplifying the lead generation process

Segment patients according to their needs and concerns, enabling you to engage them with personalized campaigns or assistance

Turn Patient Inquiries into Appointments

Automate exclusive paths for patients and assign them dedicated agents

Be on call with 24/7 automated responses to answer patient’s common questions

Route appointment scheduling, prescription inquiries and more to the right teams

Connect existing healthcare CRMs and EHRs to link patient data and communication on one platform

Maintain and Grow Patient Relationships

Silo information with different Workspaces to protect patient data and privacy

Automatically collect and record consent opt-ins for compliance audits

Send patients personalized broadcasts, patient satisfaction surveys and appointment reminders via push notifications

Recognize returning patients on any channel for a holistic view of their interactions and medical history

Conduct post-mortems on conversation analytics and patient satisfaction surveys to improve the patient experience

Learn More About Your Patients

Identify the most popular chat channels with patients to optimize campaign effectiveness

Audit conversations to standardize brand voice and messaging - make sure your team are effectively addressing patient needs

Grade agents by the quality of their support and response and resolution times

Ensure maximum reach and engagement by tracking the delivery success of your broadcasts, making sure every message connects with patients

Additional Features

Enhanced Security to Protect Patient Data

Ensure the protection of customer information with ISO 27001 certification, SSL encryption, two-factor authentication, extensive cloud security measures and SSO.

Super Reliable Platform

Trust respond.io to manage your communication needs efficiently, even during peak periods, without any performance hiccups or downtime.

Join 10,000+ successful organizations

Based on 200+ reviews

Bring the Doc Right to Your Patient’s Phone ⛑️

How Lamarsa Coffee Used Chat Commerce to Boost Sales Across 6 Countries by 50%

How Sport Center Los Naranjos Gained 20% More Conversions from Sales Inquiries

How Homage Achieved a 9% Increase in Care Visit Success with Respond.io Automation

How Sleek Gained 3x More Qualified Leads over WhatsApp

How Srikandi Streamlined Communication for 47 Branches and Accelerated Revenue Growth

How Kleta Used respond.io to Achieve 100% Subscriber Growth in Just Two Months